Privacy Policy

1. Introduction

2. Information We Collect

Depending on the services you request, we may collect the following categories of information.

3. How We Use Your Information

We use your personal information only for legitimate business purposes and to deliver the services requested by you.

• To process tour bookings and travel reservations.
• To arrange hotels, transportation and sightseeing services.
• To send booking confirmations, invoices and travel vouchers.
• To provide customer support before, during and after your trip.
• To respond to enquiries and service requests.
• To improve our website and customer experience.
• To comply with applicable legal and regulatory obligations.

4. Sharing of Information

Your information may be shared only where necessary to provide travel services requested by you.

5. Sensitive Personal Information

For selected pilgrimage tours, high-altitude journeys or special travel requirements, we may request limited health information solely to ensure your safety and to make appropriate travel arrangements.

Such information is collected only with your consent and is retained only for the period necessary to provide the requested services or as required by applicable law.

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve performance, remember user preferences, enhance browsing experience and analyse website traffic.

You can disable cookies through your browser settings. However, doing so may affect certain features and functionality of our website.

7. Data Security

We implement appropriate technical, administrative and organizational safeguards to protect your personal information from unauthorized access, disclosure, alteration or destruction.

Although we strive to maintain industry-standard security, no method of transmission over the Internet or electronic storage is completely secure.

8. Data Retention

• Booking Records – Up to 7 Years
• Payment Records – As required under applicable law
• Customer Support Records – Up to 24 Months
• Health Information – Deleted after completion of travel unless legally required

9. Your Rights

Subject to applicable law, you may request access, correction, deletion or updating of your personal information. You may also withdraw consent where legally permitted.

10. Grievance Officer

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security or content of those websites.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any revisions will be published on this page together with the revised "Last Updated" date.